Last updated on December 24, 2024

At Zettgear, we stand by the quality and performance of our products. Our warranty policy aims to offer our customers peace of mind and confidence in their purchases. Please review the details of our warranty policy below:

I. WARRANTY COVERAGE

1. Functional Electronics

Products such as keyboards, mice, earphones, and similar electronics are covered by a warranty period ranging from 1 month to 1 year, depending on the specific product and brand.

2. Non-Functional Components

Products like keycaps, switches, ear tips, cables, and similar accessories are covered by a 1-month warranty.

3. Software and Digital License Key

The money-back guarantee applies to software and license key purchases made directly through Zettgear. So, you have 30 days from the date of purchase to request a replacement or refund for unusable or invalid software or license keys.

II. WARRANTY TERMS

• All product warranties are subject to the Brand Acceptable Quality Standards.
• Warranty information, including the duration of coverage, will be clearly stated on the product page. For example:
  • 1-year Included: Covered under the product brand’s official warranty.
  • 2-year Extended: Includes the 1-year brand warranty plus an additional year provided by Zettgear.
• Our warranty covers all manufacturing defects and unusable or invalid software/license keys. If any of our products exhibit defects in materials or workmanship and are unusable or invalid within the warranty period, Zettgear will provide appropriate repair, replacement, or resolution.

Defective Products

• Warranty covers any factory defects that might affect the proper functionality of your purchase. It does not cover any man-made damage due to human error, negligence, etc.
• If your product is defective, please proceed with the following instructions:
  • Send an email to support@zettgear.com with an appropriate subject title or contact us via any available support channels.
  • Provide your order number and state your issue clearly.
  • Attach photos and videos to show how your product is faulty. If the photos/videos provided are insufficient to prove the stated issue, we may enquire for more.
• Once we have confirmed that your item is defective due to manufacturing defects, we will replace it with a new one. If the replacement unit is not in stock, you may need to wait for the incoming unit.
• Items claimed to be faulty have to be shipped back to Zettgear for us to check for any factory defects, and the shipping costs (including return shipping) will be borne by the buyer. We will only cover the repair/replacement.

 Unusable or Invalid Software/License Keys

• Refund Conditions
  • Unusable or Invalid: The money-back guarantee covers software or license keys that are unusable or invalid.
  • Files Not Yet Downloaded: Replacement/Refunds are only issued for software or license key files that have not been downloaded. Once downloaded, the software or license key is no longer eligible for a refund.
• Refund Process
  • Requesting a Refund: To request a replacement/refund, please send an email to support@zettgear.com with the subject title “Refund Request – Software/License Key” by including your order number, purchase date, and a brief explanation of why you are requesting.
  • Review and Approval: Our support team will review your request and confirm if it meets the refund conditions. If approved, we will process the refund to your original payment method.
  • Processing Time: Replacement/refunds will be processed within 1-2 business days of approval.

Incorrect/Missing Item(s) Upon Delivery

• Upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it.
• All customers must take an unboxing video of their sealed parcel and packaging when opening their parcels and products. Any claims about wrong or missing item(s) will be voided should you fail to provide us with that.
• For incorrect/missing items, please proceed with the following instructions:
  • Send an email to support@zettgear.com with an appropriate subject title or contact us via any available support channels.
  • Provide your order number and state the issue clearly.
  • Attach photos and the unboxing video(s) of your sealed parcel and packaging to show that your product is incorrect/missing. Shipping details on the parcel packaging have to be clearly visible.
• Once the issue has been confirmed, we will arrange for a replacement or refund (where applicable). For item(s) claimed to be missing in the parcel or sealed product, an unboxing video is required. For incorrect products, Zettgear will decide whether or not you need to return the wrong item.

When Warranty Not Applicable

• Damage of product is due to accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.
• Products are prize items or from giveaways.
• Products are not purchased from Zettgear (i.e., if you had purchased it from other platforms or local dealers, please contact the store or distributor directly).
• Products wear and tear over time, including cosmetic changes such as a change in color.
• Users do not follow the “User Guide,” instructions, or other additional safety, use, or warnings included in the product materials.
• Products are used commercially.
• Unsupervised use of the product by children under 18 years of age.
• Products become faulty due to poor weather conditions or any natural disaster.
• Products stolen or gone missing.

When Warranty Limited Coverage

• Products are heavily discounted from 40% or more off retail price or are review units.
• Products have been modified or repaired by people not authorized by Zettgear.

Limited warranty coverage means that a faulty product with a manufacturing issue may still be repaired, provided that the product purchased is still under the warranty period. However, buyers would have to cover the shipping fees incurred. Buyers may also have to pay for the repair fees if the issue is due to other reasons, e.g., user mismanagement. For such cases, Zettgear will normally check with the manufacturers for a quotation of the repair fees beforehand. However, for some cases, the manufacturers may only be able to do so after retrieving and inspecting the faulty unit. Please kindly enquire about this with us.

III. WARRANTY PROMISE

At Zettgear, we are committed to providing high-quality products that meet our customers' expectations. Our standard warranty promise ensures that any defects in materials or workmanship will be addressed promptly, either through repair, replacement, or a suitable resolution.

CONTACT US: If you have any questions about this Warranty Policy, you can contact us.

• By email: support@zettgear.com
• By phone number: +85578237252
• By mail: #264, St. 69BT, Kbal Tumnob, Boeng Tumpun 2, Mean Chey, Phnom Penh 120607