Products manufactured, sold, leased, licensed, or delivered by ZETTGEAR are not subject to any guaranty, and no right of return or other indemnity beyond the applicable standard terms and conditions of sale, are applicable. If there is a warranty on the product originally from the manufacturer, you will be able to find the warranty eligibility on the product page. These are the brands we deliver to you with the Warranty Disclaimer and/or Acceptable Quality Standard.

I. OWLAB/QWERTYKEYS

Functionality:

• The warranty only applicable for the first owner who purchased on our website with proof of purchase such as order number and confirmation.
• Our warranty covers the PCB for 1-year of use or if dead on arrival without any modification.
• Mill-maxing PCB will void your warranty.
• Tape-modding is not recommended, especially on PCB without a daughterboard. ESD protection module, when at work, will disseminate large amount of heat and tape mod would constraint the air flow hence might cause the ESD chip to fry; we will not be responsible for any damaged caused by such modifications.
• Broken parts due to human error, such as Hotswap Sockets that are pushed out of the PCB solder pads, are not covered.
• When malfunctions happen, especially stripped screws, please consult with us before trying out for repair or we might not be able to confirm the responsibility.

Appearance:

• Services and warranties are not applicable after one month of delivery, regarding the cosmetic imperfections.
• In terms of the quality standard, all the internal (surfaces cannot be seen after built) CNC marks and imperfections are within the acceptable range.
• On all other surfaces and edges, blemishes under 2.01mm is approved.
• Gaps and creases under 1.51mm are approved.
• All parts with cosmetics imperfections, other than the case itself, will not be replaced unless function is damaged for usage.
• Spray-coated exteriors will get different results based on the thickness of coating - there will be a slight mismatch of color and it is inevitable.

Recommended Acts: We highly recommend recording the whole unboxing process to back up in case of dispute to avoid the scam incidents. We recommend checking the appearance and content thoroughly before building. If you see any noticeable flaws/scratches on the external surfaces or any parts missing, please take a photo and contact us immediately. We will not be responsible for any flaws/scratches found after building. We will not provide any replacement for parts missing reported 30 days after delivery.

Free Gifts: All gifts such as stabilizer set and/or stainless-steel artisans do not possess any value. In case of absence, we will not ship out make up or issue partial refund.

II. MOONDROP: The Warranty Period is 1-year from the date of Invoice for all products.

III. SONY: 1-year official warranty by Sony Electronics.

IV. KEYCHRON: 1-year official warranty and 2 weeks for DOA with the replacement unit (s) by Keychron.

V. TRUTHEAR: 1-year official warranty by TRUTHEAR. Official website: https://truthear.com/

VI. KANTO: 2-years official warranty by KANTO. Official website: https://www.kantoaudio.com/warranty/

CONTACT US: If you have any questions about this Warranty Policy, you can contact us.

• By email: support@zettgear.com
• By phone number: +85578237252
• By mail: #264, St. 69BT, Kbal Tumnob, Boeng Tumpun 2, Mean Chey, Phnom Penh 120607