Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
SHIPPING
In Cambodia, we deliver your orders with Grab Express in Phnom Penh and VET Express in other regions, while we ship internationally with our partner, DHL Express Cambodia.
Yes, we do ship internationally. Technically, everywhere. However, we currently open to:
- USA
- Canada
- Australia
For other countries, please contact us first via support@zettgear.com to enable your address and give you the shipping fee for checkout. The current maximum shipping weight is 5kg, and shipping becomes unavailable when weight of the items in the cart gets over 5kg.
- Domestic delivery: For any order before 2.30pm, we offer the same day delivery in Phnom Penh and send out to other provinces. Later than that, the package will be sent out on the next day.
- International shipping: Usually, we process in 1-2 day(s) and arrive the destination in between 3-5 days.
PAYMENT
We use ABA PayWay payment in our web store. Currently, you can make the payment with ABA PAY and KHQR if you are living in Cambodia, with your credit or debit cards (VISA, Mastercard, UnionPay and JCB) is you are from other countries.
Surely safe, we can guarantee. Our website is integrated with ABA Bank's PayWay for payment solution which is Cambodia's No.1 Online Payment Gateway.
SERVICES
Geardrop™ is an official ordering service by Zettgear. It encompasses overseas in-stock pre-orders, backorders, group-buys, and order-upon-interest options for the company's in-house limited Community Series products. Each product requires a Minimum Order Quantity (MOQ) to be met to proceed; otherwise, the order may be canceled.
Products under this service can either be manufactured or purchase-ordered and delivered to buyers once the order hits 100% of the specified quota or a number determined by Zettgear. After being manufactured or purchase-ordered, the products will be shipped from the Country of Origin to Zettgear for Quality Check and Packaging. Once prepared, they are ready to be shipped to buyers.
The orderable time varies depending on each product. Please note that orders through Geardropping™ cannot be canceled by the buyers. However, if the specific order quota is not met (100% or a specified number by Zettgear), the orders will be canceled, and buyers will be refunded. Refunds will be processed to the original payment method used within 7 days from the service end date.
Gearforge™ is an official build service by Zettgear for various products, including Custom PC Desktops, Custom Mechanical Keyboards, Mice, and more. This service involves assembling the components and applying the desired aesthetic to each product.
ORDERS
You can just add the items into cart and checkout on our website.
If your order is still under processing and not yet shipped out, please contact us immediately via email or other social channels. Then we will amend the order for you, otherwise impossible.
You do not need an account to place an order. Guest checkout is available, though we recommend you register for better checkout experience.
We have a function to track your order. You can easily track your order status here.
